CONTACT US
HOW CAN WE HELP YOU?
Talk To Us
1800 2686 444
customer.services@irepglobal.com
Operational Hours
9:30 AM to 6:00 PM
All Business days
Internal Grievance Redressal Mechanism (IGR)
Level 1
Have any Query/Feedback/Complaint?
Please give us up to 10 working days to resolve your complaint or query.
Contact Branch Manager
You can visit your Branch and contact your Branch Manager to get your query resolved
Call Us
Our customer care team is ready to help regarding any banking issue that you are facing.
Toll free No: 1800 2686 444
(0930-1800 on working days)
Write to us
Get the information you need or let us know about any concern by writing to us.
Email ID: customer.services@irepglobal.com
Level 2
Grievance Redressal Officer
If Step 1 doesn't meet your expectations, contact our Grievance Redressal Officer
with your previous complaint number.
Please give us up to 7 working days to resolve your complaint or query.
Mr. Kandula Ravi Kumar
Letter to Grievance Redressal Officer, IREP Credit Capital Pvt. Ltd. Address – 1-8-382, 5th Floor, Queen’s Plaza, S.P. Road, Begum Pet, Secunderabad, Telangana- 500003
Email to : grievanceredressal@irepglobal.com
Call on Phone No : +91-8865097679
This facility is not available on Bank holidays.
Keep your CRN Number readily available while contacting.
Level 3
Principal Nodal Officer
If the resolution at Step 2 does not meet your expectation, contact our Principal Nodal Officer
through any of our access channels mentioned here.
Please give us up to 7 working days to resolve your complaint or query.
Ms. Suravi Garnaik
Letter to Principal Nodal Officer, IREP Credit Capital Pvt. Ltd. Address – 1-8-382, 5th Floor, Queen’s Plaza, S.P. Road, Begum Pet, Secunderabad, Telangana- 500003
Email to : pno@irepglobal.com
Call on Phone No : +91-9776647321
Level 4
Chief Operating Officer
If the resolution at Step 3 does not meet your expectation, contact our Chief Operating Officer
through any of our access channels mentioned here.
Please give us up to 7 working days to resolve your complaint or query.
Mr.Bhavesh Niranjan Patel
Letter to Chief Operating Officer, IREP Credit Capital Pvt. Ltd. Address – 22nd Floor, Sunshine Tower, S.B Road, Dadar West,Mumbai, Maharastra,400013
Email to : escalation@irepglobal.com
Call on Phone No : +91 9930060901
Level 5
Reserve Bank Integrated Ombudsman
If after having followed Steps 1, 2, 3 and 4, your issue remains unresolved, or
if you have not received response within 30 days of lodging a complaint,
you may approach the Reserve Bank Integrated Ombudsman.
Physical complaint (Letter/Post) in the form as specified in Annexure A in the RB-IOS,2021 to address – Centralised Receipt and Processing Centre, 4th Floor, Reserve Bank of India, Sector 17,Central Vista, Chandigarh – 160017
Email to : crpc@rbi.org.in
Online on CMIS Portal of RBI at https://cms.rbi.org.in